Privacy Policy

Introduction

Nantara AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our Order Intelligence System and related services.

Information We Collect

Account Information

When you sign up for Nantara AI, we collect:

• Your name, email address, and phone number
• Company name and business details
• Billing information for project payments and optional add-ons

Service Configuration Data

To set up and maintain your order intelligence system, we temporarily access:

• Product catalogs, pricing tiers, and business policies you provide during onboarding
• WhatsApp Business API credentials (used solely for system integration)
• Database and CRM connection details (used solely for workflow automation)

Usage Analytics

We collect anonymized usage metrics to improve our service:

• System performance data (response times, resolution rates, uptime)
• Feature usage patterns (which automations are most active)
• Error logs for debugging and optimization

How We Use Your Information

We use the information we collect exclusively for:

• Setting up, configuring, and maintaining your order intelligence system
• Processing project payments and managing the client relationship
• Providing customer support and technical assistance
• Improving system performance and developing new features
• Sending service-related communications (system updates, maintenance notices)
• Generating project reports or support reports where included in the applicable agreement

We will never use your information for advertising, sell it to third parties, or share it with anyone outside of Nantara AI without your explicit consent.

Data Storage & Ownership

Specifically:

• Order data, buyer information, and transaction records are stored in your own database account
• CRM data remains in your CRM platform
• WhatsApp conversation data is processed in real-time and routed to your systems, we do not retain copies
• Nantara AI only stores your account credentials, billing info, and system configuration settings on our infrastructure
• Upon service termination, we delete all configuration data and revoke all access credentials within 30 days

Data Security

We implement industry-standard security measures to protect the information we handle:

• All data transmissions are encrypted using TLS 1.3
• API credentials and access tokens are encrypted at rest
• Access to client configurations is restricted to authorized team members on a need-to-know basis
• We conduct regular security reviews of our integration workflows
• Third-party service connections use OAuth 2.0 or equivalent secure authentication protocols

Third-Party Services

Nantara AI integrates with the following categories of third-party services to deliver our product:

• Messaging platforms (WhatsApp Business API), for order capture and buyer communication
• Database platforms, for order logging and data management
• CRM platforms, for fulfillment routing and buyer relationship management
• AI language models, for order interpretation, enrichment, and intelligent routing
• Payment processors, for secure project and add-on billing

Each third-party service is governed by its own privacy policy. We select partners that meet our security and privacy standards, but we recommend reviewing their policies independently.

Cookies & Tracking

Our website uses minimal cookies:

• Essential cookies for website functionality and session management
• Analytics cookies to understand how visitors interact with our website (anonymized, no personal identification)

We do not use advertising cookies or tracking pixels. We do not build advertising profiles from your browsing behavior.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time
• Export your account information in a portable format
• Object to specific uses of your information

To exercise any of these rights, contact us at nantaraai@gmail.com . We will respond within 14 business days.

Data Retention

• Account and project information is retained for the project and any active support period, then according to legal, tax and documented retention requirements
• Billing records are retained for 5 years as required by tax and financial regulations
• System configuration data is deleted within 30 days of service termination
• Anonymized usage analytics may be retained indefinitely for service improvement

Children's Privacy

Nantara AI is a B2B service designed for business use. We do not knowingly collect information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify active subscribers of material changes via email at least 14 days before they take effect. The "Last Updated" date at the top of this page indicates the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your data: